WELCOME
TO VERIZON!

Congratulations — you're getting brand new devices for $0/month thanks to the exclusive promotion!

The only payment you'll make toward the phones is the sales tax per device. Today's payment was that sales tax, which reserves the devices for you.

Once the shipping label is created and phones are en route, you'll be notified via email or on the My Verizon app.

⚠️ Important: Make sure you keep an eye out for that shipping information.

Once your phones ship, you'll receive emails from both Verizon and the carrier (FedEx or UPS) with tracking info.

📦 Monitor your emails closely so you don't miss the delivery. Each email contains a link to the carrier's website where you can check status and modify delivery options if needed.

For security, carriers will not leave phones at the door. Someone must be home to sign.

There will be 3 delivery attempts. If no signature is obtained after all three, the package is returned to Verizon and your order will be cancelled.

To reschedule or redirect your delivery, visit the carrier's website using the link in your tracking email.

Your phone comes with pre-set activation instructions to set up service and transfer your data.

Need extra help? Our activation specialists are standing by (contact info below), or you can activate online. On the Verizon page, click "Show me how" to start a chat that walks you through activation:

If you're trading in your old phone, you'll need to send it back to Verizon. You can get your free shipping labels and boxes online — no cost to you.

📱 Received the wrong phone? No worries! We can call into Verizon Customer Care to get your exchange started right away.

If you qualified for an employee, military, first responder, or other Verizon discount, you must verify your eligibility within 14 days of sign-up or the discount will not be applied to your bill.

⏰ Don't wait — this step is easy to forget and cannot be backdated once the window closes.